BBIC Internet & Phone Packages

Available Packages

Package Download Speed Upload Speed Monthly Price
Standard * 20Mbit 2Mbit £25
SuperFast * 80Mbit 20Mbit £40
UltraFast 100 * 100Mbit 100Mbit £47.50
UltraFast 200 * 200Mbit 200Mbit £55
UltraFast 300 * 300Mbit 300Mbit £80
Dedicated 100 ^ 100Mbit 100Mbit £250
Dedicated 200 ^ 200Mbit 200Mbit £450
Dedicated 300 ^ 300Mbit 300Mbit £600

Included features

Includes full service upgrade for the internal BBIC telephone line.
Monthly terms available - only 30 days notice required for cancellation.
Free wireless available with a 12 month term and payments by Direct Debit.
No setup fees and a 28 day money back guarentee.
Unlimited internet service. 99% uptime guarantee.
Service is delivered to a single cat5 port.
Dedicated telephone number available at no extra cost.
On-Site installation and support
Voicemail and 3 way conferencing available at no extra cost.

* Quoted speeds are the maximum possible speed. Actual speed at any given time is variable and dependent on other factors both inside the BBIC, and outside on the internet.

^ Bandwidth on dedicated products is prioritized and reserved so under normal conditions, should always deliver >=90% performance at the local side of the link.

Optional Equipment

If you want to connect anything other than a single wired PC to your internet service, or you want to have multiple phones installed you are going to need a network switch (to split the single port into multiple), a wireless access point (to enable you to connect wireless devices), or both.

There are lots of options available for wireless access points and switches, depending on the quality of products and types of services required. Some switches are capable of providing power to devices such as phones and wireless access points to save the need to have lots of power supplies for each device. Please contact us if you would like us to asses your requirements and provide a quote for a suitable switch/access point. The options to the right are generally suitable for a small to medium size office at BBIC.

Prices

Product Name Maximum Devices Price
Cisco Switch 6 wired £73
Cisco Switch 16 wired £165
Cisco Wireless AP 25+ wireless £65
1 meter network cable £3
2 meter network cable £4
3 meter network cable £6
5 meter network cable £10

Telephone Services

Service Setup Fee Monthly Price
Additional Telephone Handset (Purchase - New) £98 -
Additional Telephone Handset (Purchase - Refurbished) £45 -
Additional Telephone Handset (Rental) - £9
External Telephone Number (Either new or transferred*) £40 £3
Additional Telephone Line/Extension £25 £5
Hunt Group £30 £10
Conference Room £30 £5
IVR Menu £120 £30
Telephone calls to UK Landlines 5p 4p
Telephone calls to UK Mobile Networks 5p 4p
Telephone calls to 30+ international destinations 5p 4p

Calls rates to all other destinations vary significantly. * If you wish to bring your own number to be used in place of the number provided free as part of the internet package then the setup fee applies for the transfer, but you will not be charged the monthly rental once transferred.

Additional Information


These services are provided off the back of an enterprise grade (Dedicated Fibre-Optic) back-end. We also use modern VoIP technologies and Cisco networking products to deliver a high quality service.

All internet services include a telephone line as standard. Additional telephone services can easily be added as required. All internet and phone services are engineer installed in your office to ensure proper operation from day 1. We also offer a range of partially and fully managed ICT packages (see below) to expand your managed telecoms and internet service to cover all of your IT needs.

Even if you are still under contract with your current supplier, we would ask that you get in touch if you have any interest in our services as we may well still be able to help you.

If you have any questions then please do contact a BBIC representative or simply ask at reception. You can email telecoms@bbic.co.uk or you are welcome to call us directly on 01226 285600 (Or internally on 2452) with any questions. If you are an existing or upcoming BBIC tenant and simply want to place an order then simply click on the order button nearer the top of this page and fill in the form. We will liaise with BBIC and/or yourselves directly for installation dates, location and access. If you are unsure about what products to select on the form then simply do not select any products, fill in the contact details and put "call me" in the comments box. With the completed order form in place we can open your account and handle product choices over the phone.

Above all, if you are not sure then please do get in touch. We are more than happy to sit down with you, explain what we have to offer and discuss your requirements.

28 Day Money-Back Guarantee

Most services on this page include a 28 day Money-Back Guarantee offer with them. This allows you to cancel a service within 28 Days of ordering and get a full refund. This service does not apply to all products, there are limitations and exclusions do apply so please read this section carefully before purchasing.

The general products that this offer applies to include:

  • ​VoIP Telecoms Services
  • BBIC Internet Services
  • Web Hosting Services

Of the above, the following components are excluded from this offer:

  • ​VoIP Telephone Handsets (Purchase and Rentals)
  • DDI service setup costs (Rental charge is still included)
  • Domain name and SSL registration charges
  • Any usage related costs (eg. Telephone Calls)

To qualify for the refund you must cancel your service within 28 days by raising a support ticket on our helpdesk and have returned to us any supplied equipment by that date. (ie. If you were provided a free wireless access point with the service, it must be returned if you cancel the service within the 28 day period.) If you are unable to access our online helpdesk for any reason then send an email to support@phase5.co.uk as an alternative, and possibly give us a quick call to verify receipt. Your request must; 1) specify exactly which services you wish to cancel, along with any invoice numbers; 2) state that you want to make use of the money back offer and 3) be received by us not more than 28 days from the date on your first invoice for the service. If you raise a ticket on our support system then you should promptly receive an email confirmation.

Please be aware that we will decline any requests that are received after the 28th day following the invoice date. Please also note that you can only use this offer once in any calendar year, unless we expressly agree otherwise.

How are calls charged?

Telephone calls are charged at a flat rate for geographical landline, mobile* and many international numbers in over 30 countries. (*Mobile does not include some premium services, and smaller mobile networks) Calls to other destinations vary significantly. A full list of current pricing is available on request. For each call made (except to UK Freephone numbers and some other special numbers) we charge a call setup fee when the call connects, and then a charge per minute for the duration of the call.

How much do calls cost?

The flat rate for calls placed on the *free* BBIC telephone line 25p per minute, with a 25p call setup charge. You can upgrade this line to get reduced call rates by purchasing your first paid line, or taking out one of the internet services above.

The flat rate for any calls placed on any line which you pay a line rental for is 4p per minute, with a 5p call setup charge. Line rental is £5 per month, per line.

Do you offer call packages with inclusive minutes?

At this time we do not offer such packages. If you are going to be a high volume user and would be interested in such a package then please contact us to discuss.

The possibility of introducing such packages in the future is being considered.

Are you cheaper than BT?

When checked at the time of writing (in January 2017) and BT were quoting £15.90 for rental of a single basic line, and their flat rate calls on that basic line are advertised at 25p per minute for geographical and mobile calls. International calls start at £1.10 per minute. Our services are 75% cheaper on line rental (16% cheaper on the first line if you require a dedicated phone number), 80% cheaper for geographical and mobile calls, at least 80% cheaper on call setup costs, and over 95% cheaper for international calls.

Can I have my own phone number?

To begin with, you get to use the BBIC switchboard external number for calls you make. Any calls made in to that number will be connected to BBIC Reception, who will transfer the caller through to your office when they indicate who they are calling for.

You also have the option to either transfer over an existing number, or take out a new one with us. If you do this, you can still receive calls through Reception as normal, but any calls you make out will show the dedicated number instead of BBIC’s. Any calls made into the dedicated number will also be connected directly to your office, instead of going through reception. We refer to these dedicated numbers as DDI’s, or sometimes “Direct Dial”.

We are able to provide a range of local numbers from most area’s of the country. We are also able to provide various other types of numbers. There are some restrictions of who can have certain types of special numbers but please feel free to get in touch if you are interested.

Can I have more than one line?

Yes. We can install additional extensions on request. You can make calls from all installed extensions at the same time if required, and each line will have its own internal number so that you can transfer calls internally.

When you first move in, you are provided with a loan telephone handset and a free line. You can continue to use the loan handset but if you wish to have more than one line operating, you need to first upgrade the free line to a full line. The first paid line you order replaces the free service. You can then order as many more lines as you require. You may need some basic internal wiring to be able to plug them all in, but we will help you with that when you contact us.

How long does it take to get the service installed?

Your BBIC provided *free* line will be activated on the day you move into your new office. If you request this line be upgraded at some point after moving in, then we can often complete this within 1 working day.

For any additional lines/services, you should assume a 5 working day lead time from the point of order. In many cases, it will be faster than this but sometimes we will need to involve 3rd party suppliers and so may have their lead times to accommodate, as well as allow time for couriers to deliver goods to us. 5 working days is usually a reasonably safe estimate. If you have not yet moved in, then please do get in touch before you arrive so that we can get things moving in advance.


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